Feel save in our hotel DER BÄR – our measures against Covid-19
Look forward to your vacation in our lifestyle hotel DER BÄR in Ellmau- we ensure that all necessary protective and hygiene measures are being implemented in our house, so you can enjoy your stay carefree!
This is what awaits you during your next vacation:
Booking & arrival
The current situation is challenging for all of us and no one knows what time will bring. In order to be able to grant you more flexibility and security, we have adapted our cancellation guidelines for you:
In order to be able to grant you more flexibility and security, we have adapted our cancellation guidelines for you:
Free cancellation up to 7 days before arrival
Free cancellation up to the day of arrival when the border closes, entry ban into the Wilder Kaiser region or exit ban from the home community
Free cancellation in the event of a travel warning from the responsible ministry
Better safe than sorry! During these difficult times, travel insurance can be very helpful. The Europäische Reiseversicherung also offers cancellation cover for Covid-19 illness. You can read more information below.
Money-back guarantee: In the case of free cancellations, you will be reimbursed the deposit or, if you wish, the payment will be held until your next visit
At the reception we always make sure that the specified minimum distance is kept. In order to avoid waiting times and crowds at the reception, we ask our guests to provide all information needed for the check-in via email or phone call prior to arrival.
We don’t shake hands – we greet with a friendly smile.
For your safety, all employees wear mouth and nose protection. Our guests are also warmly asked to wear a mask in all publicly accessible areas. For our guests, this rule is excluded at the table, after entering the spa area, in the room and all outdoor areas (terrace and sunbathing area). Of course, we also have masks ready for you at reception.
Disinfectant dispensers are available at all entrances in the hotel area.
We keep the specified minimum distance of 1 meter.
Our bath house with the infinity indoor and outdoor pool, as well as our saunas, can be accessed freely. In the 80-90 °C saunas you can sweat carefree on the top floor with a minimum distance of 1 meter. A sauna session in our smallest sauna, the Brechlbad, is possible with prior registration at our reception.
You can enjoy a range of massage and cosmetic treatments as usual in compliance with the new hygiene and safety regulations. Our spa staff also wears mouth and nose protection.
Our spacious relaxation and lounging area invites you to relax and linger with enough space.
You will be brought to the table by our service team for both breakfast and dinner.
We continue to offer a varied and creative dinner. As usual, our service staff will serve you regional and international dishes.
Disinfectant dispensers are always available in the restaurant.
Enjoy plenty of space in our four restaurant areas, where we can keep the minimum distance between the tables.
Disposable gloves are provided for the breakfast and afternoon buffets.
We kindly ask you to pay contactless via debit -, master, or visa card. It is also possible to settle the bill the evening before until 10:00 p.m. or on the day of departure from 7:00 a.m..